Customer Service

CUSTOMER SERVICE

Delivery

Orders are shipped within 2-3 business days upon receipt of your order provided items you ordered are in stock. You will receive an email from us if items are on back order or are out of stock. Delivery time of your order depends on the shipping destination and shipping method chosen. UPS Ground typically takes 3-4 days for delivery depending on location. Orders delivered internationally have special requirements.  For details please feel free to contact us at (917)-971-1579 or email us at skinbykataryna@gmail.com

Privacy & Security

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone. Your payment and personal information is always safe. We do not store your credit card information.

Returns & Replacements

Skin by Kataryna hopes that you will be pleased with your order. However, if for any reason you are not completely satisfied please contact us skinbykataryna@gmail.com to arrange the return.  We are happy to offer a refund or store credit on all goods returned to us within 14 days of purchase provided they are in their original packaging, unopened and unused condition.

Damaged and missing packages

Once an order has left Skin by Kataryna, it is in the care of UPS. Skin by Kataryna is not liable for any errors made by the service provider. Any damage caused during shipping should be directed to UPS and their customer service department at 1-800-PICK-UPS. We will supply you with the necessary information needed in the event that a claim needs to be filed with a shipping provider.

Payment

We only accept Visa, MasterCard and American Express cards with US billing addresses.  

You can also choose to pay with PayPal. When selecting either options at checkout, you will be directed to login to the PayPal sites to ‘Log In’ and review the amount shown before completing the transaction.